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We continue to aspire to provide the best quality services to our customers, and do so through the most efficient and compliant processes enabled by leading technology. This goal can only be reached if each employee embraces a focus on quality and a rigorous adherence to laws and regulations which govern our industry around the world. These standards are achieved through our commitment to: - Valuing Customers
Striving to satisfy the needs of everyone we serve: sponsors, patients, health care professionals, and regulators - Employee Involvement
Attracting and retaining the best people at all levels by providing an environment that encourages them to develop their potential to the full - Continuous Improvement
Adopting and implementing a quality improvement programme to achieve continuous improvement in processes, utilising six sigma methodology - Regulatory Awareness and Conformance
Adhering to i3 policies and procedures, the current Good Practice regulations and guidelines, and other applicable local and global regulatory and ethical standards at all times - Performance Standards
Adopting a “do it right the first time” culture to achieve quality and reliability - Technology Focus
Understanding the state of the art and ensuring that appropriate technology is used in the delivery of our service
Responsibility for implementation of this policy rests with the management of i3, but success requires the active participation of each of us in the pursuit of continuous improvement and service excellence. We believe that Quality is the most dominant competitive advantage we can develop and it is key to sustaining and growing our business in the future. | |
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